Saint-Pierre: When I talk about onboarding, I talk about internal programs within WHO at various levels. The programs themselves are of diverse sizes, and sometimes they have very good data management, sometimes a bit limited data management. Our onboarding process is very much “high touch” at the beginning, and we’ve got long, careful interviews about requirements. We try to understand exactly how programs use the data and how they work. Then we come back to them with a suggestion of how the Hub could help them. From that point on, we allocate slices of the Hub out for them to use, and then there’s some self-service training. We also provide support and can help them in the migration or adoption processes. Then they're on their own and can be self-sufficient in using the Hub. We decided on this approach because we needed it to be scalable. We have a small-size operation for the Hub, but we offer the services for many, many different programs.

Exec Chat: A Conversation With The Program Manager Of The World Health Data Hub

More from Digital Technologies

More from Medtech Insight